Reviews for BOLD Bundles ‑ Product Bundles

Priyanka provided me with excellent service as I tried to figure out how to work this APP. Great customer service.

Great customer support they will not stop until your problem has been resolved i would definitely recommednd

Great app and easy to use. The support is also exceptional so I can can highly recommend to anyone looking for this kind of app.

Really great app! Helped me a lot with what I was looking for ! Not only that but great support team aswell! Naman helped me a lot !!! Great knowledge and so kind

I used the app to make a bundle with our product, and it already gave us 10 $50 sales within the the first day! We use it as an up sell for our popular products, and it has been very successful for us. This is a not a product to rely on if you are not attracting clients already, but assists very well when there is a structured marketing in place. Customer service was very responsive as well, and Naman gave me the information I needed.

Thank you for the so desirable customer support feedback! Much appreciated.

I rarely write negative reviews. But I am just not sure what is going on with this app. Customer service has been meh, and keeps pushing me back to their articles. We have experience multiple issues, and some of them have been caused by the support staff working to help. They made the bundle "live" after testing late on Friday without our knowledge. We ended up getting orders for the bundle while it was improperly set up. It caused issues with our fulfillment center and also featured photos that we had not chosen. For whatever reason whenever we make a change, the product photos we have chosen disappear and the app populates the product shots with grainy screen grab looking images from our other products. We've had issues getting it installed and getting it fully resolved, partially because every time we sort one, I have to reconfigure the product shots and more. This has been over nearly two weeks now. It's ongoing and still not functioning. Working with another agent and they made the bundle "live" again without our knowledge but this time I was on the lookout. It again reverted to the crap photos. I can't explain why or how this happening but they do keep directing me to their support page of articles.

Graham Cracker

2020-03-04

United States

I recently was very confused about a couple of the options and a mess i made on my site. Naman answered quickly in the chat box and helped me through it all. I'd give them a 10 star review if i could. 2 reviews in 1 day? You're probably saying.. "no way this guy exists", right? But i'll be damned.. Bold Bundles did it again and are fixing my problems. Vighnesh guided me through this issue like they were carrying a wounded bird through fire. Thanks Vignesh! You really saved my Mix and Match issues. Hope to meet the entire team one day at a time through this Chat box.

need to remove the app completely, i already eliminate but still appear BUNDLE variants, need all to be removed al variants created by this app inmediately!

Messed up our store. A complete hell to fix. Installed it, suddenly it made changes to our theme making weird text show up. Uninstalling the app after deleting the bundles. The code that remains makes the site really slow.

Carter was the man! He got our store up and running super fast. I asked way too many questions and he was quick to answer them all.

This app greatly increases AOV. Great customer support makes it a dream to use. Jade from Bold Bundles was very helpful in helping me with app optimization.

Carter was a customer support who helped me the setting up of a bundle I had created using Bold Bundles. He was very patient, and gave me great instructions on how to solve my problem. This is a great app I would recommend any shopify customer to use.

It just messed up my product page. Once the code has been modified by this app, you can still delete the app, it wont give you your previous theme back Thank you !

Incredible product, easy to use, & top-notch customer service. Naman, in particular, was extremely knowledgable and was a big help in answering all my questions.

I was having an issue where depending on how the customer got to the checkout with the bundle product, they would either see the discount code area or not. I messaged support and immediately the rep, Cody, know exactly what I was talking about and how to fix it. He walked me through the whole thing! I did not have to worry about anything. Great app, great support!

NEATS USA

2020-02-04

United States

I believe that it is a great tool to have and I am anticipating more sales. Thank you for the excellent support provided to help me get up and running.

I installed it to check it out and now my images no longer load on shopping cart page. Tip: To fix this, roll back your cart.liquid code to original code prior to install. On the positive side, their customer service team was responsive and tried to help almost immediately.

Hi Brazil Market

2020-01-22

United States

Any time I have to download an App is frustrating but with Bold Bundles it was easy and very intuitive. I love the chat for customer support, today Abhi help me, they answer quick and work side by side until any question/issue is solved. So far I had a good experience, hope to sell more to cover the cost for the App, a little pricey for a small business like mine but so far a good experience!

Updated: Thanks the team to provide assistance to fixed the issue perfectly. Now we can proceed to try out the exciting features. We are sure that the bundle features would bring more business to our store.

Kelsey was very patient and very clear. Great tone. Felt supported! Good job Abdhi - quick and clear solve. Thank you!

hannasillitoe

2019-12-18

United Kingdom

I've gone from GREAT :) to POOR :( & now back to GREAT again!! I'm going to leave my previous comments below so that I'm sharing my honest experience. But I would like to thank Eric for contacting me so quickly by phone and working tirelessly over the course of a single day to get everything fixed for me. My site is working perfectly. The checkout conflict is resolved. The bundles are formatted beautifully. I think we've finally cracked it. Regardless of my issues with this app, I can't fault the team. They genuinely seem to care. They want to get it right. I'm confident that this is the app for me going forward. Thanks guys, let's hope we've resolved everything. THE NEGATIVE I wish I had taken more notice of the negative reviews :( At first this app seemed like a dream (see my original review below) but it's absolutely messed up my store & customer services have stopped responding to me to sort it out. I'm using the prestige theme & when customers go to checkout the prices of my products simply don't match what they're seeing in their cart. Everything is jumbled up & a complete mess. I was told this would take a day or two to fix. Two weeks on .. not only am I still getting daily complaints from customers about the checkout mess, the bundles I'd put together for a Christmas offer this weekend are formatted so badly with text overlapping, images not showing and chunks of the website missing. It's completely screwed up my store. I was told my ticket was a 'high priority' I'd hate to see low priority if a fortnight later it's actually worse! The Bold team sent me an email a week ago telling me everything was fixed. I replied to say it absolutely wasn't. No response from them since. I contacted the Prestige development team to see if they could assist and before I'd even mentioned the app by name they asked if it was a Bold app I was having trouble with. STAY AWAY if you value your customers. This app causes nothing but grief and hassle. Now I've got the nightmare of trying to get it removed to restore everything back to normal. Wish I'd listened to the negative reviews. ORIGINAL REVIEW (I should have waited longer to test it fully!) So, here's what I wanted ... an app that not only bundled my products together, but also drew down on stock from my existing inventory. So that I didn't have to physically pre-assemble a certain percentage of my stock. At first I wasn't sure whether it was something this app could do. It wasn't immediately obvious. So I reached out to Mayank on Live Chat who quickly explained it's in the premium version (also a free trial) It worked brilliantly! For some reason today (Black Friday) some of my bundles weren't working quite right, so I reached out again on the Live Chat. The team answered within seconds, looked at the back end data for me and explained it's because I need to disable my 'Buy it Now' button. They helped me do that and it's running brilliantly! This app achieved everything I was looking for and todays support - especially from Art, Jonathan & Simran has been fantastic! Excited to keep trialling different bundles out for customers through one simple interface.

Added the app and was immediately charged without a trial. Then I found out that it only offers a % discount not a dollar amount... So wasted time and money on this app, not worth the hype

AMAZIN SUPPORT TEAM! We had a few problems during installation and also a big bug when the shop was already in production, but the customer support helped us really really fast! Now everything works exactly as expected. From what we tested this is the best Bundle app for Shopify! :-)

I needed an app to give my customers bundle options for my site and received excellent customer service from Chintan, Rajni, and Laurel. I had to come back and forth to the chat and they all worked together to link and ensure I got a resolution. Even Daniel helped in when my chat was disconnected with Laurel and quickly got us back! The teamwork really showed and I, as a customer, I appreciate it very much. I got this app to have gift boxes options. I'm excited to see how it goes for my Qrema.shop store!