Reviews for BayEngage Email Marketing, SMS

Ketologie

2024-09-06

United States

Ron and the team have been super helpful with the onboarding and ongoing management of our reviews. They're a great company to work with.

We recently switched to TargetBay from another provider, and instantly saved 3-figures on our monthly plan. Quickly learned that our previous provider had us on a shared server with thousands of other clients, which seriously damaged our sender reputation. TargetBay placed us on a dedicated IP, and upon our first campaign, we experienced almost a 50% open percentage right out of the gate -- something we have never come anywhere close to in the past!

Trash, test emails don't work, it says I need "activation" which is euphemism for money with these Apps here.

Great so far! Going above and beyond and Pat, Ron and KJ really helped me out getting setup and to take things to the next level.

SpineAlign

2024-06-03

United States

Ron has been absolutely incredible in helping us set up our account as well as teaching us the necessary details we have missed. Truly appreciate working with him and the team. You will not regret working with them either.

BayEngage has been incredibly helpful in mass marketing to our customers. They have functions for automated emails, some customer activity tracking, SMS options, and more depending on what you're looking for. Ron has been a very useful asset in helping us figure out any issues that we have and provide some suggestions on automations we could set up, and assisting on how to set them up if we need help.

Chloe Dao

2024-05-08

United States

We've been using Target Bay for a couple of months already. The whole team has been really helpful and reply really fast to all our concerns. I would give them 5 stars right away if it wasn't for some issue we had to work on. Overall it has been a great app and it's working fine. Thanks to Ron for being so helpful and responsive! He is great!

We moved to Shopify and were sent to another company by our developer. We were using both Bay Engage and Target Bay. Wish we had never left. Glad to say we are back to this team that actually cares about their customers. They know what they are doing and the results are better.

I wish I can give a zero-star review for their product and service. I installed the trial version, and then immediately upgraded to the $10 version to try out their service. The emails never worked. So I uninstalled soon after, and I reported this to the customer service, and they said they would do a refund. No refund, no service!! Stay away from this app.

We recently upgraded our services with targetbay to include their marketing and rewards program, and the cross integration has been a game changer. The transfer over from our last rewards program was seamless, and the customer service is attentive and incredibly helpful. Ron is sure to walk me through any questions I have and helps attend to any issues I've come across.

Service is always good, a lot of functionality for far lower price than other email co's. Ron is always there to help me as my dedicated account rep, always recommends new functionalities and ideas.

Bay Engage is an intuitive, easy to use system that makes creating campaigns super easy! Customer support from Danielle is a 10 out of 10! In addition, the team at Target Bay is very proactive and made sure my email deliverability is in prepared for ever evolving terms and from major platforms like google and yahoo. Big thanks to the entire team at Bay Engage!

The best! Thank you, KJ. The initial set-up was painless. I really appreciated being walked through the whole process. You don't find that type of support everywhere.

Target Bay was straightforward to get set up. We were coming from Klaviyo, which needed to be faster when trying to set up emails. Klaviyo also charged a significant amount to have all of the emails set up. With Target Bay, they set everything up for free and walked us through how to use everything and verify the content was good. Ron has been very helpful reaching out to us regularly and giving great advice on how to increase conversions.

I've used every major email campaign platform over the last 15 years. BayEngage provides the best support out of all of them. I wish every company supported their product as well as BayEngage does.

Great experience. Saving a ton of money. Dont be fooled by the high presure companies.

The customer service is incredible. I have a dedicated person whom I can email or call anytime I have questions or need advice about how to use the app. So much better than the other app I was previously using.

Ever since we moved from another email/sms platform over to BayEngage, it has been a breath of fresh air. We have received great service and if there are ever any questions/concerns, the team gets back to us faster than I even expect. I'm even saving on the cost from what I was paying another platform before coming over to BayEngage. Highly, highly recommend using them!

We contracted with BayEngage and TargetBay several months ago, replacing Klaviyo and our reviews app. We are SO pleased with the quality of the apps and even more importantly, the number of reviews that are being completed has quadrupled since we moved to them. Ron is our customer service rep and he is 100% responsive, answers my questions almost immediately, and has even worked on some custom responses to our needs. I highly recommend them!

Ron was so helpful in going over all the features of our account and helped me create multiple automations and campaigns to capture sales and emails. He was very responsive when I was having issues with a feature and was able to set up a meeting ASAP to help me correct the issue I had created. Thank you Ron!

I have been working with TargetBay for several months now, with email and sms campaigns, as well as retargeting and other elements, and the results have been considerably been better than the other 2 companies I worked with. They have also corrected a product feed issue, which was something beyond me and not even part of their scope of work....their review platform is the best as well, that has been a superb addition to our marketing. Finally, Danielle has greatly helped the email campaigns, by tweeking my templates and adding elements, that I would have never thought of. She is very creative and often completes work in less than 24 hours!

I love this app! I love the versatility and flexibility. As a graphic and web designer I want the freedom to implement my own ideas and designs and this app gives me all the options I need. I am also very impressed by the fast, professional and friendly customer service I have received from the start. I highly recommend this app!

I've had an exceptional experience collaborating with the BayEngage team. Danielle's expertise in email marketing is truly unparalleled. Her dedication and proficiency have made a significant impact on my business's success. I cannot stress enough how strongly I recommend giving BayEngage a chance. Trust me, they will exceed your expectations and leave you completely satisfied.

Ron spent an enormous amount of time with us helping us to create and upload all necessary forms and pop ups, walking us through each stage and every problem. We could not have done it without him. As most companies do not want to talk to their customers these days, Ron's help over the phone was a breath and fresh air and a great relief from the fear that we might do something wrong. Thank you!

So far so good. We just started using Bayengage and the help to get it up and running as been great! Having an account manager is very helpful to me and I look forward to the extension of great service for our customers as well since we switched!