Reviews for BSS: B2B Wholesale Solution

This app is great and has many smart tools. June from the support team helped me with all my questions. I can recommend this app to anyone who wants helpful support and a very comprehensive app.

great functions and very supportive from the customer sales team. they always take my enquiry as priority and I can be relax untill it is fixed

[UPDATE] While B2B has obviously taken great strides to address my previously reported issues, they are still missing the mark, especially regarding communication. B2B has begun sending out weekly updates to note the changes ALREADY made within the past week, but unfortunately all communication is still reactive, rather than proactive and there is no acknowledgement of basic change management practices. Ideally, we would love to be notified before new enhancements are put in production and given the chance to test with a test environment or at least update our own code to match. Instead, we are notified after-the-fact and in such general terms that we don’t always know the exact changes that were made. For example, there was a recent update to the API response received upon failure to update a price rule. The layout of the JSON response was so different from the previous responses that our process posting the updates could no longer recognize failures. This change resulted in hundreds of price rule updates failing without retries or notifications. End result: our catalog pricing is completely off and must be diffed back in. This has resulted in the lost of not only orders, but a partnership that was under discussion. All things considered, I am rather surprised that this is such a highly-recommended solution in the Shopify App store. --previous-- On the surface, it looks like a really good tool, but our experience has not been stellar. In the end, better communication and follow up would be a very helpful. Here is a rundown on the issues we have/are encountering: - The B2B/Wholesale team updates the app with no advanced notice and no release notes. Which wouldn’t be a big problem except that recently most updates have included changes that break the solution. This has resulted in a wide range of issues including - but not limited to - inaccurate pricing, inconsistent pricing, no pricing, and in the most recent incident – selling all items on the site for $5 each. Without advance notice we cannot even plan to test or be on alert for potential issues, which leaves us at the mercy of the customer reporting issues. - Additionally app updates have – more than once – overwritten our custom code in various places on the site, resulting in inaccurate/incomplete information displayed to the customer. We have had to rollback or modify their changes several times to correct introduced bugs. - We have two outstanding issues at present where: o Liquid code contains multiple price rules for same item (only one rule defined) – customers may see either price (seems to be selected at random) o In rare circumstances, the prices displayed to customer change when either added to the cart, or during the checkout process. - Updates have been pushed to the API without warning and without documentation which changed how the API responds to calls, resulting – in one instance – in the creation of thousands of duplicate price records. The API online documentation has still not been updated to reflect these changes, though we did get them to rollback (or at least change again) the issue that caused the duplicate price records. - We have submitted many tickets to customer support. While we have had great support on some tickets, others have been very poorly handled – in one instance our ticket was merged with a ticket from an entirely different customer and we started getting copied on that customer’s ticket updates, and we believe they were receiving our updates on the same issue including screenshots and documentation. In another instance our ticket was “merged with another ticket” and we never received another update; those updates are probably going to someone else. Overall, need better release testing, communciation and overall process control while improving helpdesk ticket management and follow up.

I am happy with this apps capability on setting up wholesaler accounts log in and the pricing setting up with quantity tier purchase discounts. The support team are are so responsive so solving my issue. Emma helping me alot in solving all the issue and she will keep me update the issue solving status all the time. Thanks whole developer team

Very helpful and quick at making tweaks that were needed to the website. I love that when I am finding something to difficult, the team will access the site and fix it for me.

Great customer service. I had a few issues getting the app set up and working with my theme but the support team were able to fix my issues fast. The app also has more features than I originally thought, which is great.

Very helpful customer service, the only complaint being requests for unnecessary access to some permissions but this has been resolved.

The app really helped us launch our B2B strategy without it being super complex and the support team is extremely helpful and fast to address any inquiries.

What a customer support and experience replied in less than one minute and did not leave the chat till solving the issue with such high level of dedication and support , definitely I will recommend them

Just had contact with B2B/Wholesale Solution due to a compatibility problem. They were prompt in answering and within 24 hours they had solved the problem. Thumbs up. That was fast

Fast responses with technical support and they use my feedback for adding new features, which is great because they value their customers.

Amazing support by Jolie, thanks for helping me out with the installation. They are much appreciated! The app work as expected and it will help us a lot developing our business online.

Great solutions for B2B wholesale and excellent customer support! Always reply and fix the issues in seconds. Kindly recommended!

Jennie and the BSS team have been an amazing support in getting us up and running. This is now our second store where we use this App and we have been nothing but satisfied.

Jena has helped me a lot of setting up this app. It's a really great and well-thought-out app with many features and adjustability. If I have any issues, I can contact them, and it'll be fixed in no time. I was looking for a B2B App for a long time and finally found one that fit my requirements.

Bisher haben wir gute Erfahrungen mir der App gemacht. Der Support ist sehr hilfsbereit und konnte bisher immer eine Lösung anbieten. Vielen Dank!

This is exactly what we were looking for in a B2B app! We tried another app, only to find out it didn't work with international pricing, where this one works with international pricing and it integrates better creating a more seamless experience for our customers. Install was as easy as asking for it. I highly highly recommend B2B/Wholesale Solution if you sell wholesale at all.

BSS Commerce made an app with plenty of useful functionality for B2B eCommerce. Our first support request was answered quickly and the issue was resolved just as quickly and thoroughly.

Works amazing, June was able to assist me efficiently and solve all of my issues! Support is awesome! Highly recommend using this for your B2B wholesale solution!

So far, the support has been great. As we are on EST in the US, it is a little tricky because of the time difference but they solved something correctly without my immediate input and we were very pleased.

This is a wonderful application with extensive and flexible settings. Each parameter is customized individually, and though it takes time, the outcome is well worth the effort. The abundance of useful features this application offers greatly benefits our store. During the setup process, certain challenges arise, but the professional development team is always ready to provide assistance. Special thanks to Emma for her prompt and insightful responses to my inquiries.

From first glance it looked easy as if all you had to do was install these features. But in the end everything had to be manually done by Emma and her Team. To be fair though they were very quick to respond and fixed any bugs reported. Early days yet but looks like it will be a good solution for us going forward

Ottimo servizio con un assistenza impeccabile. Lo consigliamo a tutti coloro che hanno bisogno di modificare e customizzare i prezzi per un segmento di clientela.

App is user-friendly and practical for daily task management. Its intuitive functionality allows for efficient organization. Jolie's integration adds a touch of elegance and simplicity.

Great app with multiple functionalities in one. Customer support is also very helpful and responds quickly.