Reviews for B2B Wholesale Hub

Initially we were working with a 3rd party to create our website. The girl didn't completely get everything set up correctly and it took me about 6 months to realize that. When I reached out to the guys at Wholesale Club they were SO helpful. They don't have phone access, so they can't walk you through anything that way, but they do send you video tutorials and very in-depth emails to walk you through how to set some things up yourself if you're not working with a tech person - and you're not one yourself...which I'm not. Without the man who helped me I would have been completely LOST. I am thankful for their great customer service and quick response time. I will be reaching out if I have any issues in the future knowing that it will be quickly resolved. These guys are great! Rose Grasshopper's Mermaid

Our buyer clients so far have called it easy to use, intuitive, and are excited about the new option. 4/5 because we had some early road bumps with set up but were pleasantly surprised how quickly Emily resolved (where Kara the first day or two was unable to help) and gave us some concern. We ran into somehow the monthly subscription not starting so that paused features but didn't say why, if you have been on the demo and it's not live - check that out. It sounds silly but there was no alert even when the theme was published so we ran around in circles for a bit wondering why our test account wasn't showing the discounts. Now we have it all going like clockwork. We've only installed a week ago, so far working well - will try to update good/bad over time once clients have more time to use it. I'm hopeful that now that we're live the speedy response time during business hours continues if anything comes up. A lot of apps have step by steps for turning on various features and understanding functionality. Supple Wholesale Club doesn't have anything like that but with they will explain it to you over email with a bit of patience. The group is based out of Canada on PT so if you're east coast early morning give it a little bit of time.

Problems encountered : - (1) Website load speed decreased after implementation - (2) It only works if you look in the shopping basket. Example : If you have a normal price on your website for 200 euro, the client will only find out what his price is, when he goes to the basket. If you have for example 1000 products.. the client must add each product to the basket in order to find out it's price!!!

Gunskins

2018-08-31

United States

We rely heavily on this app for our dealers to purchase our products on our site at discounted prices. It's important for us to use this app because our products have so many variants as it is, we can't use other discount apps as it will easily double or triple our variant count to work. No thank you. That's a nightmare if you integrate with a third party inventory and shipping platform, such as StitchLabs or Ordoro.

I had a vision in my head of exactly how I wanted the appearance and function of my dealer pricing workflow to work, and this helped me get there quickly and easily. I have all the flexibility and options I need and the integration is perfect. I am very satisfied and would recommend this app over any of the other options out there (I tried a few of them as well). Have had great experience with the support team so far as well. All my issues were handled quickly, courteously and effectively.

thank you for the support, we were having some issues but our questions got answered and we are good to go now

This app is amazing! Easy to use and install. The support team is great and very prompt to help you out if you ever need it. I love that I can set up different levels of discount to different group of customers, it has definitely helped me to grow my business and save time by using the same platform for both my retail and wholesale business.

Thank you for all your help!!!!

We can't give discounts to our wholesale customers, sad. Please improve.

The app works great, just as described. However what truly blew me away was the support and customer service. I needed a lot of troubleshooting and customizations due to unrelated issues, and the team was always super responsive and helpful, and always went above and beyond to try to help. They never lost patience with me even though I would have deserved it. Ten stars!

So far this app has been everything we wanted. No duplicate variants, easy to assign tags, very responsive help. Have seen no issues yet. Will probably try more of the add-ons once more time has passed.

Great app and excellent support. I've had numerous questions to the support team and always got timely and detailed responses, and I was able to sort out all the small issues you get when you install something for the first time. 4 stars because I find the checkout process a bit clumsy (net30) and the Shopify checkout process still shows the full prices. 5 stars for the support team (thanks Declan) :-) Highly recommended! Cheers, Paul

Great app with great customizations. I contacted the support team and had lots of questions, they replied fast and helped me with customizations to the app that fit my business perfectly. I 100% recommend this to anyone that wants to conveniently put their wholesale items online.

FAITH RESTORED! If I could give this 10 stars I would! I was using another app that created variants and it completely messed with my inventory management system (inFlow - also recommend!). Not only that the tagging process was tedious and not very user-friendly. Within hours of contacting the app developers of Wholesale I was up and running, the amount of time I saved on the setup alone makes it worth it! No more variants and my inventory system is loving it! I had a couple of questions and they got back to very quickly. Highly, highly recommend!!!!!!!!!!!!

The app is not working right now, we are losing money, my website is a mess, Customer service is not answering. TERRIBLE, Please contact me as soon as possible SUPPLE

Love this app! The support team is super fast and very responsive. I was struggling to get my settings configured and they patiently walked me through the process. I would honestly install other apps by them almost just for the support alone - they were helpful, understanding, and quick to solve any issues I had. One of the most pleasant experiences I've had with an app team!

The app functions very well- I'd like to say that it is definitely optimized for stores that wholesale multiple items, so if that is you, this is the app! The developers/ support are very friendly and respond in a timely manner. 5/5 stars, definitely worth giving them a shot

It's an amazing app and the support from the team was a great. We have also used net30 and volume discounts functionality and it's working great.

These people are amazing. They answer their emails super fast, take care of their customers. Thanks! Mike Wiesel

A very well structured app. Marius' responses are really fast - really pleased with the app and the support. UPDATE: March 2018 - another great response from Supple on a tricky technical issue I encountered that I was unsure about. Speedy response, super polite at every step and a 100% perfect solution in the end. Thanks to all the team at Supple.

American Canning

2018-03-09

United States

If I could give more than 5 stars, I would. Luc and the entire Supple team have been incredibly amazing to work with. Their customer response time is quick and their approach thorough. They helped us with some very unique issues and had everything running in time for an important customer announcement that we needed to send. Despite our persistent requests, they were always friendly and patient, willing to get us exactly to where we needed to be. I would recommend any app by Supple and have even transferred over several of mine just to be able to work with this team. Far exceeded my expectations and the service of any other wholesale app; the frustration they saved is worth the extra cost for implementation if you have an unique needs at all.

So far so good! Installation was a breeze and support to customize the quick order form was fast and friendly.

Have been working with Wholesale by Supple since July 2017. This app works great and their support team kicks butt! I totally recommend this app. I'm a real customer. www.Charm14.com

Obviously, a third party app isn't as elegant as a customer group pricing solution from Shopify itself, however, a Shopify Plus Plan is required for that. Until you are ready to drop that 2k a month, this is your best bet. Quick and competent Support.

This app helped us keep one catalogue for retail and wholesale sides. Needs some getting used to, but overall works fine.