Reviews for AfterShip Email Marketing,SMS

Very good service, fast communication. Thank you for the help Shaim from Aftership. Your service is the best. Thank you!

Fast Customer Service! Assisting me tackle the problem smoothly, highly recommend this app!

Customer support is amazing! There is always someone to help you any time of the day.

karan provided great and timely support with my queries

The time-saving features of this app have been a game changer for me. I can now focus on other aspects of my business while knowing that my marketing efforts are being taken care of.

Great support and flowless instelation.

Shaim was great and informative

Fast assistance by customer service and useful app

The agent i spoke to was very nice and knowledgeable. i would like to speak to same person again if i have any other issues. But so far i like the app

Ayushi was very patience and helpful when I needed assistance!

very good

The support is friendly and efficient! It saved me a lot of time.

It's a great app that helps alot with the marketing of products

I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings. Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them. Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users? Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading. In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.

excellent, patient, professional support. It was a refreshing experience in a sea of mediocre customer support from other companies, where there is no clear customer appreciation, minimal knowledge and no accountability

amazing

Great knowledge and support, helped until resolved

Nice

很好用

Great feature with customer support.

Excellent

Lots of great features, highly recommended!

i love this app, i use it in all of my stores thank you so much

Thank you very much the team for your help with all our questions. Yogesh was very prompt and personal in his replies to my many questions to and fro. Initiated a call and shared his screen to guide me on my specific requirements. Hope the app will live up to this level of service, post-payment! :) 27 Mar: Great service recovery - We were charged without an annual fee without knowing for a member seat - Ankush had assisted us swiftly in removing the member so that it does not happen again in the future and also with the refunding process; super friendly and efficient. Thank you!

Karan was very helpful