Reviews for AfterSell Post Purchase Upsell

great experience w Lillian at customer service answered all my questions.

I'm going from 5 stars to 2 stars because it never worked, in 3 days the upsells were only displayed for 1 customer and on top of that, the pixel didn't even detect this sale. Customer service, apart from Patti, is extremely slow and bland... None of my requests, however simple, were resolved and these 3 days of using this app were enough to reduce my ROAS from 2.11 to 1.32... and I really regret having installed this app!

Good first impression of the app. Easy to set up and great customer service!

good service.

Swoveralls

2024-04-02

United States

Really great functionality, support team, case studies, UX....kicking myself for not finding this sooner!

Really helpful customer support!

I wish all shopify apps were as good as this one! I originally gave them a not-so-good review because of a "bug", but the CEO of the company reached out to me personally and assisted me with the issue, offering me a huge discount for the inconvenience. Turns out it was not a bug, but the setting issue. Can't beat this kind of customer service. Other than that, the quality of this app is also the best. I tried the other two. One lacks the features i wanted, the other one confused the hell out of me because of the complicated settings. This one is perfect, with everything you need to build a strong sales funnel and super easy to set up. I'm glad I didn't give up on them, it was the right choice.

I am not only very happy with the AfterSell App for my Shopify store but also very impressed with the excellent support I received from Patti on a number of occasions in customer support. The bottom line, I highly recommend this app.

Overall, the application is "ok". If I put 2 stars it's because the application crashes constantly and hours of work on the funnels are lost for NO REASON!

We have had an awesome experience with aftersell. Our contact there which was Cameron R. has been more than excellent to work with and quickly answered all our questions and concerns, which was refreshing as past experiences with other companies have been less than stellar; however from the first contact to getting everything set up has been nothing but perfect with this company

Outstanding App and outstanding customer service

I'm so glad that i discovered this app.. its a game changer and I do RECOMMEND IT !!

App works amazing, and Lillian in Customer Service has been super helpful in working through some of our specific scenarios!

It was SEAMLESS to install AfterSell, which was so refreshing. The app is intuitive to setup, and we can't wait to continue leveraging it more. The support team is awesome and super fast – shoutout to Mark for his prompt help today :)

Dom was very supportive and helpful. I was able to resolve my issue very quickly. It was a very positive experience.

They have great customer service and I love their post-offer features. Lillian was very helpful and the video explanation she provided clarified how the system works. It's a great app so far.

Lancolia

2024-03-15

United States

I have been searching for a user friendly and relatively affordable app for post purchase upsell and this doesn't disappoint! I love how easy it was to set up (there is an instruction video to follow and it worked well with my theme). Then its super easy to set different post purchase funnels AND have a/b testing done as well. Now there are other apps that do more but they also cost more and this one has been amazing so far for post purchase. I wrote to customer service after an order was on hold and they responded promptly that its on hold for 1 hr if the customer did not decline the offer. Worked perfectly after 1hr the hold went away and the orders do proceed normally. I usually don't write much reviews but really like this app. When in doubt write to them and they will answer promptly unlike other services.

Ohne Komplikationen, App ist leicht zu bedienen bzw. vorerst habe ich Tutorial angeschaut auf YouTube. Weiter so

Fantastic app, and great customer service!

AfterSell is easy within the top 3 apps on Shopify. It's having a massive impact in my business and I couldn't recommend it enough. Also they customer service is great and always reply within minutes.

Very powerful and easy to use. Excellent customer service

Their live chat support was very helpful and quick to respond!

I downloaded the app and got overwhelmed immediately. I love that they allow you to seek expert help for free to set up your funnels. Mark was the expert that helped me. He was amazing! He walked me through everything in a way I would understand and also looked through my website and offered his suggestions of great upsells options. I am so excited to see how this increases my AOV. In 1hr we got 3 great funnels set up and I feel like I can take over from here.

The support has been absolutely fantastic! They replied promptly, and answered all of my questions!

I received superb support. Would definitely recommend.