Reviews for Afterpay On‑Site Messaging

i reside in canada and i can’t take afterpay payments from the U.S even though that’s where most of my sales come from… doesn’t make sense

Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.

It is very difficult to reach anyone in customer service, I've sent multiple help tickets and no response. Why is there no customer service number? I need to speak with someone, as soon as possible.

I don't know what is going on with this app but I have tried to connect this app with the Afterpay merchat portal to do the popups and adds and it doesn't work. Support doesn't address the issues of how to integrate the app into shopify themes. I'm hoping someone will reach out to me to help with this issue.

they are garbage. they don't even care about you. try yourself, have an issue and you will see how many months will take to have someone doing something. TRY BETTER BUSINESS BUREAU and small claim at online court if you need a resolution.

I wish I could give Afterpay a good review. I mean, it works...when it works. But trying to reach someone at Afterpay when it doesn't work is a nightmare! No email responses. Just automated messages or blanketed responses from what appears to be a temporary intern. No real help at all. At this point, I'm looking for other options. This review is my last stitch effort to get someone's attention and a REAL response and solution to my problems!

AfterPay as a service is fine. This app is garbage. I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up. Support is non-existent.

After changing my theme and upgrading to Shopify 2.0 I spent ages trying to find out why Afterpay was not showing on my site. Found this up (thanks Google) and all done and dusted in minutes. The best thing ever! Installed, added, shows on site. Even can decide where I want it to show - which I did not have the capability of before. Love this App. Thank You!

How am I supposed to know when my customer pay there payment it doesn’t let me know when will I be receiving the payment’s every 2 weeks help me please I’m barely starting.

Have been approved and have afterpay as a payment method yet this app still wont connect and when i try it says it is still in review. this issue needs to be fixed

So it has been about a month since I applied, i received an email saying that I was approved and would be active on the 6th. Every time I long in it says it is still in review and I have sent multiple emails with no replies. I will be removing this app and finding a different one. Don't waste your time like I did.

Increase store sales. Takes 2-4 days for funds to be sent to your bank. Afterpay will also put you on their Afterpay App. I use Afterpay and Shop Pay to give my customer more options.

I have tried to get this app up and running several times with no success. I get an email to login, then it says compliance review is still reviewing, even though i get emails to say review is completed and ready to install. until afterpay get their install / integration sorted I will give it a miss.

This app used to work really well. My last two themes were not compatible, and they are Shopify 2.0 themes from Shopify. Now it does not work and the coding from Afterpay is too tedious to get working as I cannot get the placement right in the coding. Still will offer afterpay at checkout, but no real way of advertising it except images.

JEWEL AUS

2022-08-30

Australia

Terrible service. The app asked me to install and I did all the way to set up to messaging setup and add payment method it told me complete. Then to double check, i sent an email to check as when I tried to log into my afterpay account it said i didn't have one. contacted Afterpay got one reply saying they would look into it and then Nothing despite 5 or 6 emails

Used to be good and worked well!. Now it doest work with my theme? and looks funny on product page now. not entirely happy

Adept Cosmetics®

2022-03-21

United States

We've been with Afterpay for 2 years now. First year - no tax invoice form and no response from the company. This year a tax form was sent out and it was COMPLETELY INACCURATE! *update 3/21* Afterpay had a representative reach out to me, however, they seemed a bit more interested in having me update their app and less interested in the tax form concerns.

horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!

We've used After Pay for several years as a payment option. The app install was very easy and seamless. Keep in mind that I was already an approved merchant so I just had to uninstall old code on my store and install this app--it was super easy. After Pay has always been supportive of my business and has collaborated with me in the past. The customer service is great and I feel they are supportive in trying to help their merchants get sales and build brand awareness through the campaigns they launch.

Don't even bother, I suggest trying Klarna instead, get instant approval, Afterpay wont even respond to you if your business is too small. Customer Service was horrendous as per other reviews, you won't get any support at all so use Klarna instead. Reached out multiple times and everytime I got silence as a response. USE KLARNA INSTEAD.

Most horrendous customer service. I have been trying to reach them for weeks now about the recent upgrade and can't speak with anyone on the phone. Left several messages and no one returns phone calls. I will be removing the app shortly from my store.

We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.

It took some time, but Afterpay was thorough and complete with my approval and setup. It's great being a part of their community.

This app is very easy to set up! The agents stayed in contact with me throughout the entire process. I am excited to offer Afterpay on my online store!