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About this app
Manage your order production processes and notify your customers along the way
Custom Order Status allows you to track the production process for your orders and notify your customer at every step along the way. Providing your customers with frequent updates helps create customer loyalty and fosters trust in your business. Perhaps best of all, it helps to significantly reduce the number of hours spent each day fielding phone calls and emails from customers looking for an update on their order so you can focus on your business.
- A straightforward, one-page dashboard for all your orders and statuses
- Unlimited statuses to track your production through each step in the process
- Organize your statuses into separate workflows for fine-grained control
- User accounts allow access and permission settings without logging into Shopify
- Send 100% customizable emails and SMS messages to customers
Categories
Key Benefits
- Unlimited Statuses: There are an unlimited number of statuses that you can create!
- Email Customers: Notify Customers and others when status changes! (fully customizable email template)
- Order Lookup Page: Order Lookup Page that allows customers to lookup their order status even if they don't have an account!
Pricing Plans
$5.99/month
App Insights
Brands Using This App
Recent Reviews
Reviews
2024-04-11
United States
Awesome app - I reached out about a feature idea and 2 days later they had implemented it for everyone (control visibility of items on a workflow timeline so customers don't see failure states all the time). We have been using this with the API and the QR code capabilities so that we can automate status updates to notify our customers about our production workflow. Great app!
2023-01-27
France
The support was really really really helpful and kind. Thank you ! I would definitely recommand the application.
2022-04-13
United States
Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.
2021-09-13
Canada
The customer service for this app is great! Super fast and efficient. Jason is always able to help us out with any questions or issues we have.
2020-11-27
United States
Our products require stages of production, and this app has been fantastic. Keeping customers informed each step of the way is key to our success. The app also helps us stay organized internally.
