Reviews for Vital Upsell, Geo Popup & Fomo

Cityluxe

2024-07-20

Singapore

The Vital Upsell, Geo Popup & Fomo app has become an indispensable tool in our store’s operations. Its versatility and robust features have significantly enhanced our customer engagement and sales performance. The app’s integration with Shopify is seamless, and its compatibility with the latest themes ensures a smooth user experience. One of the standout features is the rapid and responsive customer support. Whenever we have questions or need assistance, the support team replies immediately and goes above and beyond to meet our needs. This level of dedication is truly commendable and adds immense value to the app. The app offers a variety of functionalities that cater to different aspects of our marketing strategy. The Multi-Announcement Bar and Countdown Timer are excellent for highlighting special offers and creating a sense of urgency, driving more sales. The Free Shipping Bar has been instrumental in increasing our average cart value, motivating customers to add more items to their carts to reach the free shipping threshold. We also appreciate the customizable product recommendations and upsell widgets, which have helped improve the user experience and boost our sales. The analytics and performance tracking features provide valuable insights that allow us to make informed decisions and optimize our strategies further. Highly recommended app!

Great team and super responsive! When you have a question, they get back to you within the day with an answer. Stacey helped me problem solves issues I was having with getting the widget live. And then also helped me with changes to the code to tweak visual appearance of buttons.

This app helped me create and tune cross-sell widgets the way I wanted (customisation settings exceed all of the competitors I tried). It also features useful bars and popups to experiment with, which is convenient to have in one reliable app instead of a handful. The support team is helpful and quick to answer, which I find very important. Definitely worth trying out

Update (12-25-23): JudgeMe integration is not the big issue i could live without that. The app is still not working (reintegrating) I sent a pic of the error messages I get and there has been no resolution, so it shows the same items all the time and no changes are happening. I feel there is something deeper wrong with the platform . I would think other customers would notice it as well but maybe they don't test their site as much as I do. I want to give my customers an excellent experience, but I can't do that when the app doesn't refresh for over 12 days now and the most important days. Also this issue of saying I have used over 5000 impressions and most of the time it hasn't even been used on the website it was off on my theme. So customers that are paying for using this app are getting charged for impressions even if they have it turned off on the theme. I wish the app was more reliable. I know your dev team was giving me unlimited impressions but that does me no good if I can't use them. Update: Tried this app again and still having a lot of trouble with it. Customer support does not exist. I had conflicts from the app in my theme so I had to immediately turn it off. no response to my emails so I'm uninstalling. UPDATE: Today 5-4-23 I opened the app and it asked me to set up and choose a plan even though there is only a free plan. When I opened the app ALL OF MY SETTINGS and UPSELLS were gone so that affected my website with alot of white space. I don't understand what is going on but i wish they would have left the upsell on Searchanise. This is a joke. Reply to response from Bolide: I put in 2 support tickets within your app. Maybe look into that as we think your are just not responding. Until I updated the review, and I am contacted within a couple of hours. I love searchanise but I’m not loving the fact that we are being forced over to bolide for upsell and cross selling. I have had a lot of problems. When I have problems with searchanise they are quick to resolve the issues I face. Communication is very important Update: Continued issues and there is no support. Been waiting over 10 days and no response. They just added a channel so customers can offer suggestions or comments and the support is very poor. I know its free but you need to support your app. Update: All issues have been resolved and working. Thank you for all your help. I have had nothing but problems since downloading this app. The widgets turn there self off after activating so they will not show on the website at all. Took 4 days to get a response as they are very busy, it has be fixed 4-6-23. I was referred by Searchanise App and this is the same company. I get excellent customer service from Searchanise. Glad to see the Searchanise/BolideAI support for this app is just as incredible.

Very pleased with your quick response to the problem. Thank you very much. I am submitting my request here because I cannot send Feature Requests from within the app. I would like to display any meta fields in the upsell and cross-sell list items.

Works well so far. Devs have been easy to work with and helped me match previous CSS that was used in Searchanise Upsell & Marketing.

So many great features all in one app. I've been using different apps for a few years now and this is definitely the best for upsells & cross-sells, display banner and free shipping bar, discount popup, email collection bar etc. Highly recommended for growing stores

UPDATE: After working with BolideAi for more than a year, Julia from the support helped us a lot, after a theme update with the detailed settings for the Upsell and Cross-Sell widgets, very quickly, with a lot of patience, thank you very much! Great app, and very friendly, very fast and competent customer service! A lot of possibilities with the upsell & cross-sell widgets, we look forward to discovering the further possibilities of the app

BolideAI was fantastic with our install, and when we had a feature request they told us that it wasn't yet on the roadmap. Within a couple of weeks they put it on the roadmap, with a close ETA!

So many great features all in one app. I've been using different apps for a few years now and this is defiantly the best for cross-sells, display banner and free shipping bar (its also so useful to have all of these features on one dashboard instead of have to install different apps for each job, AND THE BEST THING is the customer support. Super quick to answer any questions and even jumped on a call with me to go over set-up and make sure I was getting the best out of this app. 5 STARS

Great free app with many useful functions and also a responsive support. Would definitely recommend it.

The app works great on the website and easy to design. Customer support works great to improve the app.

Karma Kiss

2022-12-14

United States

Great app and wonderful customer service. The BolideAI team helped me in getting some not-out-of-the-box needs quickly and professionally.

So far I have only used the free shipping banner but I really like it. It didn't come up automatically because of another app I used but Kate responded quickly to my request and fixed it quickly as well.

5 stars support. The app is still in development but these guys will do everything for you to make it work on your store. I'm looking forward to the future.

The app is good idea but many things have to improve to meet the standard and be ready to charge in the future. I tried the anouncement bar, looks like it is too big, and can not adjust the height. Also, there is no way to display the bar on certain URL rule like including which keyword, we have to add links one by one, which is much extra work to do. In the last one is it can not be set to always display when the page scroll down. So....it is free now I will keep it, but still have to pay similar apps for better result so far