I would love to give this app 5 starts because I think the customer service was great, even after I had problems and asked for some work arounds, and they were willing to help me to get it to where I needed to make it functional for my particular needs.
The only reason I am giving a 4 stars instead of 5, is because I'd like to see it be a little more user friendly for the average non-coding person and see it have a few more advancements.
Having more option fields that are set to recognize correct format would be helpful. Right now there are creators that are creating things for other businesses (business cards, acrylic signs, etc.), so having email, phone and website formats for the input boxes is important (Such as an email field that has to have an @ and .com, or a phone field that has to be in phone format etc). Right now the input fields are wide open which allows for input errors by clients.
Currently there is no way to duplicate an individual virtual option on the same product. It would be helpful if you could just click a button to duplicate that option in the product page and then edit it however you need. Duplicating each option by hand right now takes a lot of time to create a product with many variables. And the system doesn't allow you to have the exact same name for multiple options, so you have to come up with unique questions.
Example, if I have a sweatshirt, and I first ask which color (white, black, gray), and then I want sub questions where only certain animals can be on white, and another specific set on black, and another specific set on gray.
I have to have the "which color" option first, and then "which animal" next. But i have to create a whole new "which anmial" set for each color of the sweatshirt. but I can't use the same label "which anmial" for each sub set. the system requires it to be different.
Another thing is I'd like to see it be more user friendly in terms of formatting options for the text (instruction) fields. Instead of requiring users to use code to change the text format and add images, etc. offering a rich text format within the app itself would really help.
The instructions fields also don't currently print on the order invoice. Having an option to print everything on the order invoice would also be helpful.
Next making a virtual option "conditional" for multiple selections would be helpful. So for example, if I have 5 different types of sweatshirts, and I want to offer a secondary option for 2 of those 5, I can't select the 2 at once for the next option. Instead I have to select 1 and add the option, then select the 2nd one and add the same option again. Instead having it conditional based on more than one selection would be very helpful.
They offer only a drop down, for you to select which item to offer the sub option. Changing this to a checkbox, so you can associate your sub option with multiple options would be helpful.
Formatting of the screen and options on the product page, is simply a straight line going down in plain text. Having the ability to format the questions anywhere on the product screen, and have rich text format built into the system, even an option to have your own font so it coordinates with your stores look and fee., and even have them in a format where you have columns or like a contract, or entry form, or other forms etc., would be really nice and visually pleasing to customers.
It would also be nice if it allowed you to hide options, based on a selected option. It currenlty only allows for the options to appear byt allowing options to either appear or be hidden based on previously selected options would also be helpful, that way you can display all of what options are availbe to your clients first and then they narrow down their options based on selections.
Having the ability to add breakers already available as drag and drop elements would be much easier than having customers enter in code to create them. I know you can do the code option, but having the option to simply select a breaker that is already available would be helpful to users who aren't well versed in code.
The Duplicate option is a bit confusing. I ended up deleting everything in my product I had put together accidentally, becasue I didn't understand how the system worked.
The way it works is it brings up a list of products to select except no select boxes are available. So if you then click on the product that you want to add, suddenly the page refreshes and that product is gone and now there are check boxes availablem for you to select the product you want to duplicate to. It's just rather confusing and could be made clearer for end users.
Moving the virtual options around is a bit teadious, because they only go up and down and you have to select an arrow and click each time you want to move that one option up or down. It would be nice if it offered drag and drop so you could move options easily.
It would be nice if the app also connected to shopify invoices, so you could specify the format you want all of the input information to print out as. Currently, you can go into the order and highlight the straight line format and print it out, but it's difficult to even see what is the client's response and what is the virtual option, because there is no formatting difference in the text. *NOTE: they did help me with this to change the text to bold, so make it easier to see. I am thankful for that! I also used shopify's print order app, and adjusted the invoice to include the information from this app, which is part of the instructions they gave me.
Often times companies will need to be able to work on an order with messy hands and can't use a phone or tablet etc., to look at the order. They need to be able to print the order details off, and to do so in a format that works for them. Having this app connect to invoices, with a format determined by the user, would allow the user to format their questions in an 8.5x11 sheet, that then print that off in the invoices section, and would make this app extremely helpful, especially for creators and artists.
I think they do want this app to be great and I hope they are able to make just a few more adjustments and then I would be able to give it the full 5 starts. none the less the support team was really great in helping me!
