Reviews for UFE Cross Sell & Upsell Bundle

Great customer service with live chat and quick answers

i like this application. if i have a issue, they are handling so quickly.They are very helpful

Szerszámparadicsom

2024-09-18

Hungary

Proper working widgets and kind customer service.

LunarGlow

2024-09-11

Türkiye

I was very pleased with the service they provided, their quick response solved my problem very quickly, thank you.

I had a couple of teething issues with the app which were soon resolved by their excellent service team.

Lishana is really helpful and quick. Recommend it! Setting is clean and easy

I had an issue, logged this with the live chat, Chaithra responded in a couple of minutes and within minutes had sorted the issue. Very satisfied, great service!

PITAKA

2024-08-28

Hong Kong SAR

good

The consumer service is really good. Chaithra is really helpful and addresses my questions in a short time.

We utilized this feature for our bundles, and it performed exceptionally well. The setup process was smooth, and the customer service was outstanding - responsive, knowledgeable, and attentive to our needs. Overall, we’re very satisfied with the experience and would highly recommend it.

technical support is very fast and solution-oriented, definitely try this app

Vic's Meat

2024-08-16

Australia

Support is amazing, Bhagya was super helpful. The app works as intended and has generated many extra sales for us with a higher AOV Definitely recommend / 10

We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app. Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers. This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us. When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks. One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(

AMAZING custumer service! The chat function is very helpful.

Thank you for the glowing five-star review! We're thrilled that you had such a positive experience. Your satisfaction is incredibly important to us, and it’s wonderful to know that we hit the mark. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!

Great support from Bhagya

a must-have app for Shopify store

Great customer support!

Very helpful support! literally solved my problem in 1 min time!, Thank you!

Top. Happy

Does what it says. When I noticed some random coding showing in the cart window, I contacted the devs, and they fixed it within the hour. Can't beat that. For reference: I use the Berlin theme

This is a very good plugin, the service support is very fast, very good

Easy to navigate, the support is really great and provides enough options for upsell bundle!

Great app and great support!