Reviews for TryNow: Try Before You Buy

Lookomorie

2024-09-15

United States

Working with TryNow has been great – their support (we spoke to Luisa) is easy to reach and always responds with helpful information. The setup was super simple; we currently use TryNow for a renting functionality and had multiple customizations we had to do to get TryNow working exactly the way we wanted it to – the team was there with us at every step. I can't stress enough how helpful the support is at TryNow. We're very happy we chose TryNow, and are looking forward to working with them for a long time yet!

I had extensive experience with implementing this app as I went through the steps of enabling it on two Shopify storefronts. We ultimately postponed launching our Try Now program due to internal strategy reasons, so I'm sharing my thoughts only on the setup and onboarding: The concept and out-of-the-box solution is simple to implement and easy to customize on the TryNow portal - a basic array of options for including/excluding products and segmenting what part of your store should be (in)ineligible for TryNow, creating TryNow collections that can be plugged into your store navigation, PDP widgets that help both inform the customers about the program and easily differentiate between charged vs authorized payments, etc. On the flip side, if you have a custom store theme, the out-of-the-box solutions might not be compatible with your store layout. In this regard I found it challenging to constantly backtrack and troubleshoot what went wrong. The onboarding team was quick to reply to my inquiries and even offered their Web Dev services to implement a custom solution to make the app work. Still, I think that the customization and extra coding neccessary should've been part of the pre-analysis and onboarding package, not an afterthought.

Such a delight to work with! The TryNow team cares about their craft, and it shows. Since we started working together, the communication has been quick and clear. Very reliable and approachable team. The user experience/app is equally brilliant, the TryNow entry points on the website are simple and visually integrates with the overall site branding. Our customers have been loving the easy integration. Lastly, it has helped us build that trust with our customers and reach them when they can't reach us in-store.

The app looks good but I cant implement it on my website. The support is pretty lazy, made me wait for 3 days and came up with no solution. They really need to work on their customer support.

TryNow's team is exceedingly helpful and informative. They are super responsive and incredibly knowledgable. The software is easy to integrate and has been an excellent addition to our website.

TryNow has been an excellent addition to our customer experience arsenal. Their support team has been excellent pre and post implementation. Conversions have gone up since partnering. Highly recommend.

Working with the TryNow team has been great. They made the onboarding process seamless by providing guidance on our TryNow collections and assets for a low-lift setup. We chose TryNow to recreate the in-store dressing room experience online and boost conversions as we increased customer acquisition efforts. Since launching, we've seen rapid customer adoption and an impressive 6% conversion rate. On top of that, our customers absolutely love the program.

Buttercloth

2024-05-16

United States

We've been with TryNow for quite a few years now and I have seen drastic improvements overtime. They are always try to up their game and ensure clients' satisfaction is top priority. Ben, Alicia are hands on and ready to respond at any given time. Luisa have been super helpful for my Customer Service Team as well. I feel very confident with the Team and now even with Checkout Extensibility with Shopify Plus, everything went smoothly and compatible with majority of the app features. We also see the customer's satisfaction in our Dashboard which always a win. Great ROI as well. Keep up the good work guys!

Team is super helpful and incredibly quick to respond. Highly recommend this app and quite frankly one of the best support and setup team I've worked with on a Shopify app!

The TryNow team has been a fantastic partner to our business. The TryNow team provides an extremely high level of implementation support, both technical and strategic. The onboarding process was a breeze, and we are seeing encouraging early results. We would strongly recommend this tool and this team!

I want to shoutout the TryNow team for their fantastic support with the integration. They were super helpful with owning QA, identifying issues with the setup, and coming up with quick solutions. Thank you to Ali and the rest of the team for getting us up and running.

Working with the TryNow team over these last few years has been really amazing. Every single touch point has been great. You can feel they're invested in your business as much as you are, and onboarding was great. Our shoppers really love TryNow. The feedback has been nothing but positive. Over the last few years, being a sustainable company, we've had to increase some of our pricing, and TryNow has significantly reduced price sensitivity.

It's a great product as it helps us get customers who are on the fence about shopping with us. The set-up is seamless and the team behind TryNow is amazing, very responsive and knowledgeable. You have nothing to lose with Try Now as they only charge you on net sales.

Founder Ben Davis and team have put together a terrific product that just keeps getting better. The folks we've been working with - Sam, Jennifer, Ali & co have gone above and beyond to help us get set up - working tirelessly through our unusual funnel setup. Highly recommended.

I can't say enough about the TryNow team. Not only did were they active in making theme edits to get our customer flow live, but they even coordinated theme edits with another app developer to make it happen. If you need a try-before-you-buy app, you should use TryNow.

Couldn't be happier with our experience working with Try Now! On-boarding was effortless, they truly did all the heavy lifting. We are a predominately wholesale business and implementing Try Now has been a really awesome, low cost way to capture new ecom customers!

TryNow has been amazing! Benjamin, Jennifer, and the whole team are super supportive, from setup to going live. They quickly tackle any issues and are always one step ahead, making everything run smoothly. Their top-notch service has made us loyal fans; we can’t imagine going anywhere else. Our customers love this option, and we’re excited about continuing to grow with TryNow!

I cannot give enough praise to the TryNow team (and especially Ali, who we've been working most closely with). Even though the TryNow integration proved to be a bit more challenging for our brand given the complexity of our product, the TryNow team was up for the challenge and was able to seamlessly integrate / setup the functionality (shoutout to the developers for their amazing work). Throughout the whole setup process, they were extremely responsive and would provide helpful updates. Thank you, TryNow team!!!

Franne Golde

2024-01-08

United States

The TryNow team (with Ali as our main point of contact) have been a delight to work with in developing our Home Try-On program. The app is easy to use and the integrations make it simple for us to manage try-ons within our existing tech stack. Thank you, Ali and team!

My overall impression is TryNow increases your competitive advantage. For Duradero, the premise of Try Before You Buy works incredibly well competing against established giants. We are battling brands that have been around for over 100 years in the industrial work boot space. We are wining through service, value, and unique fit technology. TryNow gives us another tool to better engage with customers and give them a level of confidence to try something new that currently none of our competitors are utilizing. In our initial TryNow outreaches we have had higher than average engagement and conversion. We have just begun to scratch the surface on points of entry and looking forward to expanding. TryNow has easy accessible education and use cases that we are excited to roll out. The team at TryNow has been great to work with. The integration, communication, and response to questions has been top notch. We discovered a glitch between Shopify and LOOP that was quickly communicated and resolved by the TryNow team and all we had to do was point them in the right direction. The implementation was not without challenges but I judge them based on their ability and speed to respond to those challenges and it was exceptional. We have worked very hard developing our product and messaging. TryNow helps us meet the customer where they are and offer an incremental level of service while elevating our customer experience. Highly recommend TryNow!

We had a great experience with TryNow. They have been incredibly helpful during setup and onboarding. Any questions we had during the process, Luisa quickly answered and resolved. They truly care about the brands they work with and want to see you succeed. Our customers have been loving having this option to try on two of our wigs before committing to either of them.

Luisa, our customer support agent, has been great! We had some issues setting TryNow up but she was super quick to respond to all our questions and resolve any issues we had. We just launched TryNow and are really looking forward to offering this as a option to our customers. The TryNow platform so far seems to work great and delivers exactly what we were hoping for.

Luisa my onboarding specialist is a 5. I really enjoy working with her. She is very responsive and always gives me more info than i request and its always helpful. Thank you. This app has been a huge help for my business singing launching ecomm. My 1st order was a Try Now order. It takes the risk away from the customer and let's you talk big in your marketing. Great app.

HAMMITT

2023-09-20

United States

As one of the earliest adopters of TryNow, I can confidently say Ben and his team consistently over deliver on all of their promises. Product roadmap, service & support and most importantly…RESULTS. If you’re confident your product will be LOVED when it arrives to your clients, TryNow will help get more of your brands winners in new (and existing) clients hands.

Snif

2023-09-16

United States

TryNow is one of the most critical parts of our business, and they have been the primary partner who has allowed us to disrupt the online fragrance industry. Moreover, they're led by a team of insanely talented and ambitious people who are customer- and brand-centric. If you need a feature, they'll build it for you. We have been with TryNow from the very beginning, and only have the best things to say about their product and their team.