Reviews for teelaunch: Print on Demand

Crater Goods

2024-09-14

United States

The steel signs are junk. Received my sample product and let me just say I am glad I purchased a sample before going any further. The metal is thin and warped. I can't offer this to my customers.

Downloaded the Teelaunch app as I am interested in selling products in my Shopify store, however, I am unable to create an account. It just continues thinking....

I love working with this company. It makes selling print-on-demand so much easier, without the hassle of linking everything through OrderDesk. Their customer service is brilliant. I highly recommend them!

Cannot sign in to the api. It stock in account creation page

I cannot use it. I don't know why. There is an info in my Shopify that the app cannot make connection. I really like some products that Teelaunch make and hope I can sell them.

Mega schlechte Bedienung, sehr unflexibel in der Erstellung.

A lot of orders errors. There must have been an issue where all files were compromised, but almost every time someone orders, I get an error and when inquire about it, they ask me resubmit the file. I'm going to be switching to another drop shipper app.

Teelaunch has been an outstanding choice for my business. I mainly use it for mugs, and I'm consistently impressed by the quality. Their range of other products is equally impressive. Their customer support team is exceptional, always available and eager to help with any issues or questions I have. I would definitely recommend Teelaunch to others!

The only thing I'd prefer to be different with Teelaunch is the payment system. Right now, I pay the wholesale costs when an order comes through, and then Teelaunch pays me what the customer paid them (minus payment processing fees). If I didn't have to pay the wholesale upfront, and could just be paid the difference in prices, that would be wonderful! Otherwise, they're great! Their prices are low enough for me to sell the products at a reasonable price and still make a reasonable profit. Their customer service has always been quick to respond, and they have a great variety of merch items so I can give my (music) fans anything that I think they'd want. The fact that they integrate with Shopify, which allows me to have product listings directly on my website, as well as Spotify, YouTube, Instagram, and Facebook, is amazing!

** UPDATED** they handled my issue and got my replacement and I am happy about it now. Thank you! I very soon will be dropping this company as well. I been selling there metal signs for almost 2 years now. Now when they mess up, they don't wanna fess up and fix it. I'm pissed now, my customer received her sign and you can clearly see there was cutting issues. Teelaunch customer service is blaming it on my design details which is a lie, because I've sold the same design 100s of times no issues, and now all of a sudden it's an issue? and they won't replace it. I'm bout done. I'm not stupid, I been selling on Etsy same products for almost 2 years and now that ya guys are lying to me, which just straight just pissed me off. So now I will be moving all my metal signs over to MY EASY MONOGRAM company to produce my signs. Ya just lost a good seller, cause I'm sick of your crap, and now that I'm being lied too. Garbage!

Teegarb

2024-01-16

United States

BE CAREFUL! Exercise caution when dealing with TEELAUNCH. While they may fulfill a few orders promptly, ordering in more than a few orders poses a risk. They struggle to meet deadlines when you start submitting more than a few orders and to exacerbate the issue, they enforce a 10-day no-movement tracking policy. This means they acquire the tracking information but don't dispatch the item to the courier for an entire ten days. Unfortunately, this policy nearly compromised my business during the last Christmas season.

I have been working with the Teelaunch app for 1 1/2 years and would recommend it and the team of customer service. For POD I primarily use Teelaunch for the Metal Wall Art and the Laser Etched Cutting Boards. My customers RAVE about these two products! I create all of my own designs that are personalized, so every sign I create is different. Whenever there is a problem with a product (damage during delivery for example), the customer service is quick to respond and almost always resolves my issues fairly. You will never find a perfect service, with perfect products that always are without flaw - because people are involved and people can make mistakes. But Teelaunch has been great to work with and I find the team there to be kind, efficient, and willing to help at every turn. I've even needed to work out a bulk order and talked directly to the owner of Teelaunch to work out the details - which went flawlessly. There are hitches in every partnership - I wish the metal signs were packaged with more protection. But other than that, I have had a great working relationship with Teelaunch. Did I mention that I have hundreds of extremely happy customers that love the products that I get through Teelaunch? I use Teelaunch because of the unique print on demand products that I can sell through them - I recommend them for that AND because their customer service has been second to none for my business. Oh, and I really like the interface where I upload the designs. It is easy to use and SOOOO much better than some of the other POD services (and I use 5 others for a variety of products.) Each order is synced directly from my Shopify store and in the Teelaunch app I change the design to the personalized design. I can correct the shipping address there also. It's easy to use and never a problem to change out a design. When the order is fulfilled all of the tracking info seamlessly gets sent back to my Shopify store. Works like a charm! Highly recommend this app!

Been using them for a while and I'm finally cutting them off due to the fact that they will not let me cancel orders and get refunded even after they emailed me saying they are having major printing issues and won't know when they will be able to print my products. Also, they are always slow as molasses. And if they mess up your print, their reprints take even longer. Don't suggest printing flags with them. It will only frustrate you.

Oh boy, I really wanted to like this app. I downloaded it today, launched 1 product and immediately had issues. With jewelry, they send a text box for customization. Well you can't select the finish until you add the name into this unmarked box. The box is also located just above the add to cart button. Somehow they have it locked down that you cannot change the order of any options for this product. You cannot take the box out, label it or list it first. This is confusing as everything is grayed out until that box is filled. I contacted customer support and was told it was a shopify issue (I spoke to them first) and that I should just put a note in to fill out the box first. I'm sorry I have to just deal with the bad coding? Uh no. This is my business and if you cannot correct something to make it functional, and let's be honest, correct, I don't think we can be in business together. First day 2 hours, waste of time. If they contact me regarding this and fix the issue I will update my review.

Been using Tee Launch for years and would recommend to anyone who hasn't got the funding and physical space to stockpile large quantities of items. On top of an easy-to-use, plug-and-play Shopify app, Tee Launch also has really good customer service. They just recently helped me out big time with an issue and the care was fast, personalized, and crucial.

No good for international orders. They used to be really good with great support, but now with rising shipping costs and VAT rules for Europe and the UK it's no longer worth it. Not all their facility's can give the IOSS number needed by couriers to ship to Europe or the UK so customers may get charged customs fees and it causes big delays with orders. This is not a problem with other POD companies that I use. My last order from Etsy came in over 2 weeks ago and at the time of writing the order still has not been shipped, and it seems that there is nobody at support during the weekends. Sadly I will have to find alternative suppliers if I want to sell outside of the USA.

Teelaunch provides great customer service and numerous of products . Our recommended drop shipping company.

To all those reading reviews... I want to express how exceptional both the product and customer service at Teelaunch are. I initially ordered some metal art samples and I was pleasantly surprised by the top notch quality. Honestly, I wasn't expecting such an impressive outcome, and I was so thrilled that I couldn't help but show everyone for an entire week how wonderful the product was. However, I did encounter a shipping problem along the way. Luckily, my customer service representative, Anthony, was there to assist me. He was incredibly personable and went above and beyond to resolve the issue. His communication skills were outstanding, and his positive and uplifting attitude made a significant difference. I couldn't have asked for a better partner for my store. I want to extend my gratitude to Teelaunch as a whole, and especially to Anthony!

When utilizing a service like Teelaunch, there are important items to consider. Having an integrated app, a large catalog selection, and the manpower/facilities to fulfill & ship orders timely are the first things that are accessed. But one thing that most businesses overlook is how will the company respond to problems? It is inevitable that mistakes or systems issues will occur, packages will get lost or stolen, and sometimes the product itself will have an error. The key to making it through those rough spots is having a true partner in your business, that cares as much about your customers as you do. That's hard to find in the Print-On-Demand space, and I'm so happy that Chris (the owner) takes this aspect seriously at Teelaunch. I especially want to recognize Anthony, who has been my contact whenever I reach out to support. As a business owner, I want to know what's happening behind the scenes when there is a problem, because that arms me with facts/information to help my customers. A lot of providers will just give you bare minimum responses, without specific details, and that is not helpful at all. But Anthony will make sure that I know what really happened, and work with me on options to make it right (both for my business and for my customers)! He has even gone so far as to offer me a kind word when I was having a rough, stressful day to help me keep going. Thank you to Chris, Anthony, and the rest of the Teelaunch staff for offering products that the market wants, and for helping me to grow my family business. And most of all, thank you for being there with me to celebrate the wins, and resolve any issues/concerns when they arise. I'm glad to have you as a partner!

Chris at Teelaunch was very receptive to an issue I had with their delivery service for pillows. He responded to the feedback and addressed the situation and followed through. Now, you don't find that every day. Nice!

Extremely poor customer service despite multiple emails. Extremely long waits for shipping. Avoid them. There are plenty other POD companies who actually take care of their customers.

Thanks, Christopher for reaching out and getting my Shopify store up and running again. Love the metal wall art.

BEWARE Store Owners - teelaunch Customer service is seriously lacking. Be prepared to send 2-3 emails before getting the specific information you requested, if at all. Shipping issues from my very sample first order. I ordered samples on 2/25 and as of 3/14 the shipment still not received by carrier (USPS) despite listed 3-7 day production time. Multiple attempts to get updated information/status but have only been provided the tracking information again and again with no further explanations and no attempt to make it right. For example: If you are used to Printful's level customer service - you will need to drastically adjust your expectations for teelaunch. Aside from that, their pricing/cost is more favorable for the seller in most cases. Give them a try, but be aware they might not resolve your customer service issues to your satisfaction.

Great App, Great Support This is my PoD Supplier to go to for unique products. Strongly recommended. I love it when you can sell more than just t-shirts

Had some issues, which they fixed. Thank you for the assistance on the matter. Very helpful when needed.