Reviews for Sitemapper Pro SEO Sitemap

PREQUEL

2024-08-29

Japan

There was a problem with the Japanese link not working properly, and when I contacted them, they quickly remedied the problem within a few hours. Great app. Highly recommended.

Easy and intuitive app. It helped me a lot to start improving SEO on my website. Despite I'm not a 100% techie guy, I was able to work with the app without any help. Support was great when I needed, fast and accurate response. I give them 5 stars because I cannot give 10 Huge kudos!

Easy to use and support was super helpful and responsive when a small fix was needed.

Absolutely satisfied with the app! Customer service helped me a lot! I recommend that with two hands!

Lucasgift

2024-04-25

United States

This a great app! Developer is responsive and meet expectations very quickly. They adapted a feature for our need. Definitely a great app and developer.

Gute und einfache App. Einrichtung klappt problemlos und man wird super durchgeleitet. Seite wird laufend aktualisiert und man muss sich um nichts weiter kümmern. Absolute Empfehlung.

Great app followed by excellent support from Thuong. Highly recommend this app service

They helped me with my sitemap. It was great. They answered super quickly

We had an incredible customer service experience with Thuong Mai. He was always ready to help, very polite, and assisted us with our sitemap. His commitment to providing exceptional support was truly impressive. We greatly appreciate his assistance and the positive experience he provided. Thank you, Thuong Mai, for delivering such great customer service! If we have any further inquiries or require additional help, we will not hesitate to reach out to you.

Efficient support service. They even upgraded their software with one specific demand that I have. Highly trusted!

With Sitmapper Pro we found exactly what we were looking for. The support was great and fast. Thank you!

I was very impressed with Thuong Mai from Sitemapper. My question was answered in a timely manner. They went the extra mile. I would highly recommend them. Thaks again.

I did install the app, but I have a Google Search Console error when I try to update my sitemaps. I have been waiting for a answer, but this never Happened. They never answer me back :( Is sad since is looks to be a good app but the lack of communication it is a big issue

Awesome customer service with quick response after 1 hour. Overall experience is great! Will definitely refer to someone else

Initially it was difficult getting support but I did get a reply within 7 days. The support I got when replied to was very quick and the issue was resolved well and to a high standard so I am pleased. Its very quick to judge when we do not get instant responses to support these days but we also need to remember some business are small and doing their best to grow and help. Not everyone has massive support teams on hand and support can take more time than usual. Overall the help was excellent and the communication once started was constant until the issue was resolved. The team did go above and beyond the help I needed too. As an app Im very happy with it and very pleased I waited for the support as it is worth it.

Terrible customer support. I had issues with my sitemap so I sent several messages over a 3 day period. I sent these messages both by their app chat feature as well as to their support email address. I never received a reply from them. I had no choice but to remove their app. Very frustrating experience.

no response from customer service after several reminders. It's disappointing and I'm uninstalling the app

TOP !! Good ;) sorry for my english ... Thanks for help fast.......... je recommande votre application

Excellent Service, their engineers designed my sitemap and also gave me advice how to input it on Google.

Asked support if I can make a sitemap with this app for my subdomain and nobody got back to me. Uninstalled.

Excellent application and top assistance! The application performs perfectly what it was installed for and assistance immediately solved our configuration difficulty. Very Good!!

Best app ever for adding a sitemap to your store and for your feeds. VERY simple install and VERY easy to use. I have this app running on 4 different shopify sites we run because it is so easy to set up. You set it up and forget about it. It does any of the work for you and creates a sitemap that is actually usable.

WE HAVE BEEN TRYING TO GET A RESPONSE FROM THE CUSTOMER SUPPORT FOR ONE WEEK.......very dissappointed

Update: I have been waiting over a week for support to help me fix this sitemap after several requests and no response they sent me an invite to review Sitemapper so I will. Bad or non-existent customer support. Was looking for a sitemap that customers can use to find what they are looking for and also one that search engines would find so I can get more pages indexed sooner than without a site map.

App support from the development team has been NON-EXISTENT. We've had issues for weeks now with product pages being crawled by Google that shouldn't be shown. Have followed instructions exactly as outlined and are still having issues. Reached out to support and they took 2 weeks just to answer. After repeated back-and-forth with support, we're still trying to get them access to our account to start troubleshooting. This shouldn't be so difficult? We're considering another solution at this point.