Reviews for SavedBy Package Protection

alice mushrooms

2024-07-18

United States

Obsessed is an understatement! The SavedBy team is absolutely integral to our business operations and we couldn't be more pleased with the app, their client service, and willingness to go the extra mile. The team is incredibly responsive, always bringing a proposed resolution to any issue that arises. We have built such a great relationship with the team and will never be switching! Our company vets all other platforms, vendors, and services by whether they will integrate with SavedBy or not — SavedBy is the gold standard and a non-negotiable for us!

BEST experience, unbelievably fast customer service (both to our company and directly to the customers). HIGHLY RECOMMEND!

Since none of us have control over how the courier service handles our products, SavedBy has been super helpful, especially with product/order replacements and covering full refunds if the customer claim qualifies. The team is also readily available to respond, I always hear back within the hour. Thanks to SavedBy, we've saved many headaches and retained happy customers.

Bloombox Club

2024-01-29

United Kingdom

Great App, Great Team. Jenny has been super helpful the whole time we’ve been working together.

Savedby has been terrific to work with. The customer service in setting up was exceptional and easy to do. Lots of clients using the service as well and are loving it!

Fast, easy, no worries solution to shipping issues! Highly recommend!

We made the switch and we couldn't be happier we did! They take care of our customers package issues so seamlessly and they are very helpful if you have any questions. Love this team and they have been killing it. This is the best way to offer Package Protection. It makes my life easier knowing I can our customers to Savedby and they will be taken care of.

Love this app! Helped us a ton with our package issues, and improved customer experience! Very easy to navigate and work with!

SavedBy has literally Saved Us!! We ship fragile vials and sometimes they break in shipping, this has been a great solution for those cases. Their team has been nothing short of exceptional. They are quick to get these issues resolved for our customers. We worked with another company who denied claim after claim, this has been great because still no denied claims with quite a few issues with the shipping carriers.

Such a simple process, at first I was weary to make any changes to my website, but we actually saw conversion go up with this app and now I’m not sending out packages for free to customers!! Seriously a no brainer and their customer service team is the best! ‍♂️

Love this app. It is so easy to make the customer experience better for both sides of the purchase by using Savedby. It is easy to set up and works seamlessly on our store!

Even though I sell one off vintage products, they still made the app work for me! I can’t do re-orders since my products are 1/1, but we found a custom solution and overall they were just super helpful in making it work best for me

Onboarding was easy and their team has been great helping me and answering all my questions! Looking forward to getting our lost packages covered!