Reviews for QD (Quantity Breaks/Discounts)

The Barbecue Company

2023-10-05

Australia

After sending 2 support requests which were ignored after the app stopped working last week I would not recommend this app at all. It did work prior to Shopify implementing the new One Page Checkout, but now it will show the discounted quantity break price in the customers cart, but it all gets removed during checkout, resulting in the need to refund customers after placing an order.

My app simply won't open no matter how many times I reinstall. Customer support was very unresponsive

After an initial flurry to customise the app for our store, which seemed helpful (which is why this review is 2 starts not 1), customer support became ridiculously slow, and actually caused us to lose sales. The app caused a malfunction in cart - showing cart empty. QD did not announce when they were working on the site which adversely affected our customers, too. We have had no response over a week after telling them about the malfunction so have now have deleted the app.

They told me the app is able to make quantity discounts and the customer can additionally use a Shopify discount. It doesn´t work. The customer service needs very long to answer and my problem is still not solved. We lose sales volume every day!

Installed app and it calculates correctly to sub-total but then revers to full price for the total in the cart. Contacted their support which took 2 days to reply and then a week later problem was not corrected. Just kept getting message "give us more time" - this for something that is most likely a single line of code. Removed app thus wasting a week.

I used this app to help with the discount volume of my products. After switching from temporary to primary theme of shopify the app did not apply any of my discounts. I waited about 2 days before someone contacted me. Once contact was made I had to wait another 1-2 days before app was working. Now, I am having the same problem again. This time I did not switch my themes at all. I have discounts on my site for my customers and of course I know that they tried it out and it did not work. I have a big sale this weekend and I am just so disappointed right now. I have tried contacting, however their time frame is 48 hours. Eugene Oleshkevich from QD reached out to me and apologize about any inconvenience. I wasn't thinking about the different time zone at the time, which played a big factor of having someone reach out to fix the problem. He also explained that a specialist was ready to help me the next morning. Great communication was done upon the situation. Hopefully in the near future we might have 24/7 support.

I am someone who usually doesn't write reviews, but I want you guys to try this app if your thinking about testing quantity breaks. It's compatible with a bunch of apps and the best thing is you don't have to set anything up, you can just contact the customer support and they will full fill all your needs. I'm not gonna lie, I had some issues with my store with a lot of apps, also the ones integrated in my theme (something in my theme code went wrong..), but their team to makes everything work smoothly.

The app doesn't work for all carts, it maybe works for about 1/3 of all orders. Contacted support no reply still

It is a wonderful show!and helps me a lot! Highly recommendation! yep ,you deserve to get installed

I had a little problem with the installation, and customer service very quickly solved it. Great app and great service! Thank you!

they help us solve the problem! great! it's good to get started with this app! customer service is just great! Hopefully, the app will help increase my AOV. Just installed and it is very easy to use. The only problem I had was quickly solved by Hanna.

5/5 Stars - Amazing!! Best quantity breaks app and fantastic support team!! I had a complicated issue with my site but Jessica from support helped me extensively and solved the issue fast. The app runs smooth and is fully customizable. I would highly recommend!

I have used this app for a while now and it seems like the discount isn't applied more often than it is applied leading to frustrated customers. Sorry that I cannot recommend.

Great personalized customed service willing to help with any issues. The app works fine and will get the job done.

Questa app funziona alla grande. Inoltre il supporto mi ha risolto un problema in appena 24 ore. Grandiosi!

Ottimo. Il team di supporto mi ha aiutato in tempi brevissimi a configurare al meglio la app sul mio store!!! Consigliata.

I like the fact you can list your breaks instead of the typical box. This app is definitely the most difficult I've worked with over the years. I'm currently scaling a product and don't have time for support to answer so I have to get rid of it. Not sure why the Buy Now button doesnt work nor does the proper discount amount.

The best Quantity Breaks and Discounts app in the market. The client support is also the best. They will help you with anything.

One of the easiest Quantity Break apps I've worked with and the support team was great. The pricing is also super fair starting with their free plan.

I used this app for the first time but encountered some technical problems. The APP team helped me fix everything! I really appreciate their team, their service is really excellent. Now I have been using the APP for over 6 months and it really helps me a lot. Thanks again. I love your APP! In addition, it would be nice to provide a richer table style.

Great app providing us with a quick and easy way to offer discounts across products and different promotions for different products. We identified a problem and it was quickly fixed by the support team. Communication with the TenGrowth team is great as well, very prompt and efficient.

Does the job simply! The set-up is simple and effective and we're always delighted by their support team. Cheers!

Amazing service. They respond to my request super fast and fix the problem in a 24h. I cant wait to keep using this service. 5stars

Does exactly what we need for multiple discount options, and support is friendly and fast when we've needed them.

If you're looking for a quantity discount app this is by far the best one! Not like other apps, this one allows you to use express checkout. It also doesn't add any spammy looking discount codes to the checkout. The support is friendly and helpful and even helps you reposition the quantity table on your product page! 5 Stars from me!!