Reviews for Pfand ‑ Deposit & Cart Fee

We are super happy with the plugin as it workes great - we had an issue with the settings at some point but the support was very helpful and fast. Recommended!

Vandmann's, Inh. Marcus Deichmann

2024-06-09

Germany

Leider entspricht diese App nicht meinen Erwartungen. Ich wollte dieses Programm nutzen um eine Pfandgebühr zu meinen Produkten hinzuzufügen. Nur leider ist das noch ziemlich verbuggt. Wenn die Produktmenge im Warenkorb geändert wird, aktualisiert sich die Pfandgebühr nicht. Somit ist dieses Programm nach 3 Stunden rumtüfteln leider nutzlos für mich.

VERY BAD SERVICE!! the application does not work, I immediately wrote to the technical service and they still have not replied after 4 days! This morning the application is impossible to open. DNS error! Warning! uninstalled immediately!

Die App hat recht gut funktioniert. Jetzt funktioniert sie nicht mehr und die Homepage ist nicht mehr erreichbar...

Fantastic little app at a great price. Excellent customer care. I was trying to figure out a way to add a 2.8% fee to certain transactions on my POS only and this works perfectly! I'm impressed, usually I only find frustration in apps.

Thank you Niyam for your help with setting up the rates. The app works as expected.

We hoped this app would help us with adding a transaction fee for credit cards. We had a difficult time getting answers from the app developer, and once they did the answers were not clear. We uninstalled the app after 7 days (which is the trial period) and they still charged us. We contacted them to ask them to reverse the fee, and they refused to do so. We were never able to successfully use the app, and got no value from it. It likely works well for other things, but not what we were trying to do. I do not recommend this app as the developer does not seem to be very professional or care about customer service. The fact that they would not refund us, even though we installed and uninstalled the app within their trial period (Installed on September 15th and uninstalled on September 22). Update: They issued us a refund after saying they wouldn't, only after we left this review and after Shopify Support directly instructed them to do so (because we only used the app during the trial period). Shopify does not manage refunds, it is on the developer to do so. I would have considered changing my review, but then they responded initially to this review by saying "2. The charging is managed by Shopify not us, for god sake don't lie." which is defamatory, and obviously so considering Shopify support confirmed.

We searched for an app that would apply a percentage fee both in our online store and the POS. This app fits our requirements and is not a budget breaker. Thanks to the support team as they were very responsive, helpful and got us up and running quickly.

An application with an excessively slow loading time, taking 5 seconds just to update a cart, is entirely unacceptable. The customer support seems to be making light of and evading serious issues. Within just 48 hours of installation, the website is plagued by problems such as reload loops and missing fees, significantly impacting user experience. This has been an extremely unsatisfactory encounter; I strongly advise against giving it a try.

Works good. I had run through a glitch but the developer helped me solve it. App 10/10 but support needs to be a little more active for emergencies. Either way this was greatly appreciated.

Works perfect! First I've got problems with integrating but Niyam was very helpful and gave great support :)

Great app, great support. Hassle free installation in minutes. Saved me tons of time trying to fix it myself. Thanks a lot Niyam!

Thank you Niyam for your super fast support and help to install the german Einwegpfand. I can highly recommend the app and the team of FLYDIZ.

This app does its job very good! And the support is very great! Looking foward to work with Niyam in the future :)

Bliss Artisan

2023-02-28

United States

I have researched ad nauseam for an app that could create a specific fee and NOT conflict with my custom-built Delivery Date selection app. I FINALLY FOUND IT! I created a manual fee that calculates 2.7% of the cart total. I named this fee "Credit Card Processing Fee." I followed the detailed instructions for adding this code to my cart page. We are a wholesale website only, so I instructed all of my customers that IF they pay by credit card, they MUST select this credit card fee on the cart page. Any orders that come through as credit card payments and that fee is not selected will be immediately canceled and refunded. I am not 100% certain HOW you would convey this message on a retail site, but for me and my application, it is the PERFECT resolution to getting reimbursed for Shopify's 2.7% credit card fee.

I really love the app and THE SUPPORT!!! Guys, every time I need help, Niyam is there for me. Love the guy, too :)))

Mr. Niyam from support solved my problem immediately, I am very satisfied with his work, I would be happy to recommend the app

Prise en charge dans la minute pour m'aider à installer l'application avec les explications quo vont bien avec pour me permettre d'installer mes prochains frais toute seule ! Vraiment super service !!

excellent support!!! reccomended!! Thank you Niyam for all the support an time helping me with the store

Best support I've received from a Shopify app so far. Niyam assisted me and even customized the app for our needs. 5 star

这是一款新开发的APP，我为了解决Pfand的问题找到了这个APP。让我意外的是，他们拥有非常棒的服务，刚装上APP不一会儿，就有工作人员来帮助我解决问题，本来由于我们商品数量过多出了一点小问题，经过他们的快速帮忙，我这里的APP现在运行的一切都好，谢谢，非常值得推荐的一款APP，我会继续使用下去的。

Superb customer support for customization available. Fixing happened within minutes, not many business days waiting like most of the Apps.

Der Support war fantastisch. Wir könnten im direkten Chat Lösungen für Marktspezifische und rechtliche Hürden finden. Die Ausgabe des Pfandbetrags an hand der Menge und des Bundles wird im Warenkorb und der Rechnung suaber kommuniziert, so dass der Kunde stets informiert ist.

Thank you Niyam für die überragende Hilfe. Ohne dich wäre unser recht komplizierter Ansatz nicht möglich gewesen. Der App-Entwickler ist sehr hilfreich bei der Installation und hilft sehr kompetent auch bei eher individuellen Anfragen. Wir sind begeistert und dankbar - KLARE EMPFEHLUNG!

This is a great app has solved alot of issue, support is amazing very helpful and clear, willing to go above and beyond. Would be great if all app developer were the same