Reviews for PayWhirl Subscriptions

We use PayWhirl mainly for our coffee club membership. It gave us an opportunity to add the subscription service at the start of the membership year. One of the features, I liked most is the ability to change monthly coffee based on which product we choose to feature for that month . We will continue to use PayWhirl with our coffee club membership as well as for regular subscription.

Easy for us to use as a small business, EASIER to use for our customers. PayWhirl makes the process extremely smooth, for both business and consumer, both. Our favorite things about PayWhirl is that everything can be customized for our business, and the customer can always edit their subscription, which we love, so they're adding & buying more, monthly! I also love knowing there is a human support team behind the app, instead of AI. That one thing alone keeps us with PayWhirl.

Mindless Crafting

2024-08-23

United States

If you're thinking of offering a subscription service to your customers, I highly recommend PayWhirl. It was so easy to set up and integrates seamlessly with Shopify and Klayvio. The customer service is NEXT LEVEL and quick to respond. Any question you can think of, they've got it covered.

We have been using the ap for several years, it works well and we have been happy with it. Today however, I had a special request related to a new theme I am using on Shopify. I was not able to use the standard tools supplied by the theme for showing a sale price and an original price on a one time purchase without changing the % off on the recurring club pricing. I contacted customer service through Chat and I got Sergey which was the best stroke of luck I have had in a long time. Not only was he incredibly fast in understanding the problem he literally took the reigns and wrote special code for me to be able to do what I wanted to do. Perfection! He actually made it look better than I had asked for. This NEVER happens, usually I just figure my day is going to wasted when dealing with merchant customer service on any platform. Not today and not with Sergey. I am completely blown away by how fast he understood the issue and fixed it. And best of all, he is very kind and humble. He also provided a video for me to refer to when I want to change the % off for a different promotion and have to alter the code. This guy is a great employee. Very impressed.

We had an issue which turned out to be the theme and nothing to do with PayWhirl but the support team still took time to help us out with trying to troubleshoot and make it work. Outstanding support. The product works amazingly out of the box too. Highly recommend.

So far the app has worked well for my new subscription. Customer service was excellent and answered my questions clearly and in detail. They were very helpful!

I've worked with many Shopify Apps, and let me tell you most of their customer service sucks! These guys on the other hand are fantastic! Lincoln was so helpful, and made the setup super easy!

PayWhirl has made it possible for us to move forward improving our customer experiences and is always very helpful when I've had questions/need to fix something I've messed up. It's a bit of a learning curve, but they make it easy to learn.

I was having trouble with my bi-monthly subscription payments being pulled correctly. I scheduled a call with Lincoln and he was extremely helpful! He was able to fix the problem quickly and also help me with a few other housekeeping questions. I really appreciated his help and also how easy it was to fix!

I am in the midst of launching my e-commerce subscription and I am taking the DIY approach to building the site. Although, I feel that I am above average proficiency with DIY website builders I was having trouble incorporating Pay Whirl so I reached out to support via the chat feature. Even though it's nearly 11pm EST support staff answered immediately via the chat. I explained my issue, they offered a solution and offered to go in and fixt the problem with permission. I was totally fine with that and within 5 minutes my problem was solved!! Would definitely recommend!!

Very impressed with the Subscription Payment setup options, the execution and even more so, the merchant support. I had some nuance changes that I had to make to offer my customers the ideal subsciption product, and the Paywhirl support team helpd me tremendously!

I was looking at changing our subscription box purchase plans. I had worked through adding the options and they were not showing up on the screen. Chris and Sergey looked into it for me. Sergey noticed that I had some custom work done which I had forgotten about and he took care of removing the coding. So now the proper purchase plan options are visible on my product page. All of this was done in less than 24 hours. Videos were sent to show the work they needed to do and when it was done. All in all, a great team to work with. I have been with them since the beginning and have nothing but wonderful things to say about this app. Laura :)

Anytime I have a question or concern, I am able to reach out and I always get personal care and help with my issue and it has always been resolved quickly.

This is an absolutely brilliant app. I tried Recharge to start with, but it seemed expensive and the support was a bit limited, so i moved over to Paywhirl. The support is great, and so quick and the pricing is very sensible. I have used for over 2 years now and have not had any issues.

I recently migrated to Paywhirl from Recharge(because of the price increase) and I am so happy I did! The customer service was incredible. Lincoln helped me migrate everything over and gave me so much of his time to make sure that everything was running smoothly and I understood our new subscription service. I am so happy that I moved to Paywhirl! Thank you!! I highly recommend using them as a small business that is growing - LOVE that they have a free version too!

Can't brag enough about customer service - speaking to customer service! Such a relief to talk to a real person! That helped me so much- thank you!

To say that Lincoln Ware was amazing would be an understatement. It has been some time since I have worked with anyone from Shopify, Square or Clover that was as helpful, as patient and as kind as Lincoln. He was able to solve huge issues for our company in a matter of minutes and his knowledge base of not only Paywhirl but also Shopify was superb. I don't know who pays Lincoln, but give this employee a raise! Thank you Lincoln for making my life easier!

I've been using Paywhirl for a few months now for my subscription box business. I've struggled to set it up and had a few issues along the way, but the reason I'm giving it a five-star review is that the support is amazing. I've had phone support with Lincoln at least 4 times, and he's always been able to resolve my issues. I even had an issue with the order of how the Paywhirl subscription options are displayed on my site, and Lincoln offered to make a coding change just for me.

Sergey at PayWhirl support, is my new best friend! I ask him naive questions and he doesn't make me feel stupid He even makes a quick video for me so he's sure I understand! I HIGHLY recommend asking them for help of you need it!

Since integrating PayWhirl into my business operations, managing transactions has become effortless. The platform notifies me promptly of any payment failures, streamlining my follow-up process. Whether it's adjusting billing dates or reviewing accounts, PayWhirl simplifies every task. Compared to my previous provider, whose services were a nightmare to navigate, PayWhirl has been a game-changer. I'm immensely grateful for discovering PayWhirl—it's truly made a world of difference. Cynthia Roberson - Unforgettable Glass Act

The flexibility that PayWhirl offer to our customers is amazing but also the peace of mind to my team in the daily basics. Most of the time at the start up face of any business we look into any extra expense, including fee for new systems. Overthinking delays any growing process and your customer will value the extra options. Trust us, we've been there!

Impeccable service. My subscription was set up seamlessly. The configurability is also out of this world. So many options. I have been wasting time on other apps. This app is the one and it is so affordable too. Wow wow

Easy to use. It is attracting customers at a slow but steady pace. I hope enough folks sign up that I have to start paying.

These guys are Fantastic! They have been extremely helpful in enabling us to transition to their subscription app. Hats off to Chris and Lincoln for helping us get up and running!!!

Excellent service! After spending hours trying to figure out one problem, I decided to send an after hours email to the paywhirl customer service. By the morning, my question was answered and the problem fixed in minutes! Great customer service!