Reviews for Kudobuzz Product Reviews & UGC

great support team always answers

Superb app!

Thank you for your feedback!

Super

Always satisfied with Kudobuzz. Their customer service is top notch. They really do go above and beyond to help me.

Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time.. We appreciate your reaching out to Kudobuzz customer support. Please note that our live chat is presently unavailable, as it is outside of our regular working hours. You are welcome to leave your message below, or if you prefer immediate assistance, we recommend consulting our helpful guide at https://support.kudobuzz.com. Additionally, if you could provide your contact number and specify the most suitable time for us to contact you, we will do our best to accommodate your needs. Thank you for your understanding and patience. We look forward to assisting you as soon as possible!

I had some issues and Chi from Kudobuzz help me with ALL of them! Her patience and excellence customer service helped calmed all my worries. She didn't rush me during my chat session with her but made sure that every question I had was answered. Thank you so much!

Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.

Doesn't work with 2.0. Says it does, but when you try to add a block or widget anywhere on the page, it doesn't show up. Using Dawn theme.

The free plan doesn't include Etsy reviews, only Facebook reviews. The price is way too steep (£19.99/month) for only importing reviews.

Consider the very first marketplace in the name of the app is Etsy, you would think that you would be able to import Etsy reviews. Instead the only free 'marketplace' you can import reviews from is Facebook. Hardly a marketplace that any business really collects reviews from. To get access to marketplaces you have to pay a ridiculous $19.99 a month. Completely ridiculous.

a great app that allows for social proof delivered from other platforms that can be trusted ( you cannot delete these reviews, edit them or fake them ). This allows customers to trust the app and in the long term build brand trust. The team also is very helpful for integration issues and we were up and running within one day.

if you have review etsy or any others e-commerce site , its good to start with this apps to your new site .

Just installed this and was confused about how to get the widget on my home page. Grace helped me right away and added the widget for me. Thank you, Grace! I'm using this app to publish customer reviews from Etsy onto my Shopify store. Pretty neat app!

love the app, excellent customer service :) Recommended if you are trying to import reviews, like in my case from Etsy . Thanks

Quick response time from customer service and quick fix when we had issues with the app (reviews not loading or slow load time). Keeping this app for the emailing features mostly, as this app will send automated emails to your customers asking for a review after 3 weeks post purchase (you can set up your time frame). It also sends an email with a discount code for customers who left a review. Originally got this app to have reviews from Etsy populating on the website but changes that occurred at Etsy made this feature unavailable from an automation perspective. I will still strongly recommend this app to increase the number of reviews on your website!

Great. It’s fairly effortless for customers to write reviews and for me to publish them. I get an email whenever a new review is written.

Kudobuzz integrates neatly with Shopify and is a really easy way to get our customers' views on our products and respond to them. Their service is fantastic too.

I have used the app to link reviews between my Etsy and Shopify. I found it helpful to automatically email customers and receive more reviews. I like it.

The app is OK, if you can make it work without contacting tech support. My recent experience with the team has been dreadfully bad. The short version: my annual renewal failed because the app developer stores old/stale payment data, and doesn't provide any tools for customers to update it or even see it. Renewing the subscription requires getting sent a secret URL to a page that can't be accessed via Shopify or the Kudobuzz dashboard. But then the KB system doesn't process the renewal; you have to "upgrade" manually, and of course any discounts you had are gone. Then you have to re-publish all the hundreds or thousands of reviews that got turned off ("unpublished") when the account renewal failed, but the tool to do this does not actually work, and the tech support team's smug replies are slow and unhelpful. FWIW, I've been a full stack web developer for 25 years, so navigating around a web app is not something I usually find difficult, except in this case because the tools just don't work.

App funktioniert nicht. Auch nach 2 Stunden keine Etsy Bewertungen. Support meldet sich nicht. Absolute Zeitverschwendung

MOST IMPORTANT* This app is super slow to load on the product page and it greatly affects the entire product page loading speed. I recommend staying away from this app. Plus hey change the way the reviews look on your website frequently and you get no heads up whatsoever.

ODILIA BRIDAL

2022-03-10

Ireland

Amazing app! used for several years, and any issue support is super helpful and quick! is working very good! thanks!

Figure Slim

2022-02-17

United States

Needed few tweaks done in order to funcion properly and they have been more than helpful and responsive ! very grateful for the amazing support.

Never left a review before for anything in my life. Waited 12 hours for support to reach out and ask a question that was answered in the original message. After, which I continued to wait. Here we are 24 hours into one question and I still haven't been able to move forward with any resolution, as no one is responding, let alone providing valid solutions or even reading my responses.