Reviews for Appikon ‑ Back In Stock

Very simple to set up, special thanks to Zia from the support team for his help!

Update 2: Customer support is now completely ignoring the messages and unwilling to look into what caused our issues. This has made me look for another app. It is pretty good while it works but when it doesn't, good luck. Update 1: App randomly stopped working for one month (not showing the sign up for restock button). We were not notified, hadn't made any changes to theme for months. We contacted support, and while the issue was resolved shortly, they are unwilling to investigate what caused this issue nor they are willing to give us 1 free month for which the app did not work as a compensation. Overall communication with support has been very subpar and disappointing. ORIGINAL: One of the first apps I recommend to anyone with new Shopify store as it always pays for itself. The integration was perfect for our theme and it just works, looks great and offers also Facebook restock notifications which is awesome. The interface could a bit more simpler ar places but since it's an app that just does it's job in the background, it works amazingly.

Prene

2024-09-09

Australia

TERRIBLE EXPERIENCE - DO NOT RECOMMEND. This app malfunctions constantly. During two key product launches for my ecom site, this app malfunctioned, negatively impacted on my launch and causeING myself and my team immense stress. On launch night 1, the automated "notification" button stopped working, when we added products for the launch into stock. So at launch time, the wait list that we had built up and promoted for weeks to be notified and launch and get early access, was not notified. After trying to figure this out for 30 mins, I eventually had to give up and manually export the wait list data to separate SMS and EDM platforms and contact these wait list people individually myself. Because of this, I lost faith in keeping the "automate notifications" button ticked on the app, so I turned it off, prepared to manually play out the same process for future launches. Come to launch 2, this time, the app would not allow me to export ANY data. The "export CSV" function was not working. So not only could I not automatically notify the wait list, I now also couldn't manually notify the wait list. Both times, customer service told me they would "pass this on to the developer" as priority, I got no timeline, no urgency, and never any response or resolution. Thank god I didn't wait around for their help team to fix the problems on these launch nights - because they never did. I had to download a Google chrome plug in and manually scrape MY data off the app. Terrible functionality. Terrible service. Unreliable. Incredibly frustrating for businesses who rely on wait lists and spend a lot of time and money into building this lists, only for this app to ruin your entire marketing and launch strategy, not once, but twice. I have now deleted the app as my business and livelihood rely on a wait list strategy.

Ysabel Mora

2024-09-06

Spain

Aplicación 100% recomendable para las funciones de back in stock, muy intuitiva y válida.

The team is highly professional and provides prompt responses, patiently explaining the cause of the problem and assisting in its resolution.

Clockface Modular

2024-08-22

Japan

Swift support!

askalabel

2024-08-21

Indonesia

Best customer service and support. Theme integration was broken because I updated my theme version to the latest version. Chat with them via dashboard and it was solved within minutes without me doing anything :) Keep doing a good job

Art Academy Direct

2024-08-19

Malta

Very useful for a business offering the service of notifying clients once an item is back in stock!

Yota Force

2024-08-12

United States

Been using this app for years on multiple stores. Simple yet powerful. Great analytics, customer support when encountering any setup issues. Recommended!

Currently starting. Very professional team helped me with integration process. Abuzar.

Works well and notifies me when a request has been received. A lot of my unsent back in stock notifications are for products that I no longer stock but do have a substitute for. What would be really useful is to be able to send the customer a slightly different message letting them know about the new substitute stock item.

Camel City Mill

2024-07-18

United States

Great app. Works as intended and support was helpful

My World Jewellery

2024-07-16

Australia

Quick response, able to help on the spot

Back in Stock has become a game-changer for my online store. It's the ultimate solution for capitalizing on customer interest in our hottest products, even when they're temporarily out of stock. Here's why I love it: Boosts Sales & Reduces Missed Opportunities: Since implementing Back in Stock, we've seen a noticeable increase in sales of our best-sellers. Customers can now sign up for notifications, ensuring they're alerted the moment a coveted item hits the shelves again. This eliminates the frustration of checking back constantly and missing out. Seamless Integration & Customization: Adding the "Notify Me" button to our product pages was a breeze. The Back in Stock customer service was fantastic! They offered a helping hand with chat support, ensuring the button perfectly matched our website's design and feel. Going the Extra Mile: Their support team didn't just stop there. They also provided valuable suggestions on maximizing the app's effectiveness within our store. This personalized touch speaks volumes about their commitment to customer success. Overall, Back in Stock is a must-have app for any online business looking to streamline sales and keep customers engaged. It's a win-win for both us and our customers!

Yeah works fine but a bit too expensive for what it does.

couldn't get to work

We are going through an extensive ADA (Americans with Disabilities Act) compliance update to our Shopify site and this is the only app that has not been helpful or had any resolutions or capabilities to bring the App and it's functionality when integrated, to comply with the American Web Content Accessibility Guidelines (WCAG); Americans with Disabilities Act (ADA)

Appikon is easy to use and provide the most essential features that a back in stock alert app needs. The support is responsive and knowledgeable.

Amazing app really nice support and they can help you with everything with super fast response and the app is great

The Back In Stock app by Appikon works great! We find it a very useful tool, especially for our product. Performs exactly as it should and provides a lot of information and functionality. The support team is excellent and very responsive and helpful.

Okayyyyy blown away by this app! Personalized support in the middle of the night, custom coding things for me. this app is awesome and with the best customer support! It's going to bring a lot of extra revenue in from lost out of stock sales too. Really excited about it! Way prettier and better easier to use interface than the competitors (I download several similar apps and this one seems way better than the others) UPDATE: I've used this app for years and they've gotten better customer service too, and they're willing to do the work for you in getting everything custom coded to look good on your website. We have a high end brand so I needed everything to look really good, and they gave me the attention needed to make sure that everything is set up well.

I really appreciate the excellent customer service I received from Shikha to get my store up and running with this app. It is very convenient and easy to use. The app initially wasn’t compatible with my theme but the customer support was fast and responsive in helping me to get it working. I definitely recommend for stores just getting started who need extra support.

Blown away by the support team!

Perfect, work great and good support :)

This app is great and I would highly recommend it. Also the service from the helpdesk (Zia) is fast and convenient.